Key Business Indicators

The Pacific Reach Key Business Indicator (KBI) methodology is the cornerstone of NSight.  The normal ebb and flow of business volume and activity usually results in a corresponding demand for supporting network and computer resources. The role of the KBI methodology is to establish the linkage between the two.

KBIs are naturally occurring metrics which represent business activity. The number and type of KBIs depends on the nature of the business. Many of the KBIs may have no real connection to resource demand. But when the ones that do drive resource demand are properly identified and a sound relationship to supporting resources is established, then the enterprise business plan – as represented by the KBIs – becomes the foundation for a good capacity/resource management plan.

KBIs generally take one of two forms:

	A Simplex KBI has a single business event context, i.e., changes in the consumption profile of a workload result primarily from a single business event.
	A Complex KBI has a multiple business event context, i.e., changes in the consumption profile of a workload result from multiple business events. The relative impact of these business events may vary in relative importance (weight).

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